FREQUENTLY ASKED QUESTIONS
Questions and answers
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Please note that the measurement shown on the size chart is around a 1-3 cm tolerance. Every product has its size chart on the page, and we use the measurement of cm to measure the product. Please check this carefully before ordering.If they don't fit you well, you could return the items. (Please check our return policy)
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Please see our Size Guide in the description on the product page. If you still have specific questions about a fit of an item or measurement guidelines, please email us for more help.
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Please contact us immediately if you need to change or cancel your order. We process and ship orders quickly. Once the parcel has been processed and sent to the post office, we will be unable to make any changes.
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Sometimes it is possible that products will arrive separately, because our team works in different warehouses. If any items are missing from your order, please wait 2-3 working days before contacting us. Most probably the rest of the items will arrive within these days. If the rest of the items are not there within this time frame, please contact us through email. We apologise for any inconvenience this may have caused.
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Order processing time is usually 1-3 working days. On average our orders usually take 4-12 working days to major countries (Australia, United States, UK, New Zealand, Canada, Europe). Other countries there may be a slight delay, any queries please contact our support team at: support@calarbo.com
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Orders over $100 are free of charge, we cover the costs. For smaller orders under $100, standard postage is $9.95.
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Yes, if you’re not satisfied you can return the order, if it is undamaged and unused. You have 14 days to return your order, which takes effect from the moment your order is received. Items in the following categories cannot be returned or exchanged for reasons of hygiene: Rings & Necklaces, Socks and Caps. For more information about returns and our return policy, please check our Refund Policy.
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Unfortunately shipping fees will not be refunded if you decide to return your items. For more information on returns, please check our Refund Policy.